Universiteit Leiden

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Your opinion of the library counts!

What do you think about our libraries, the (digital) collections, services and the library staff? The Leiden University Libraries (UBL) would like to know!

That is why we are conducting a web survey among all students and staff of Leiden University. On November 9 2021 you will receive an invitation to participate via your university e-mail account. We pose 20 questions and answering them will take around 7 minutes.

Using the results of the inquiry as a guide, the UBL will be able to improve its services purposefully, so you can be (more) satisfied with the libraries. Even if you make little use of the physical libraries, but do use the digital information, your opinion is valuable.

We expect to announce the most important conclusions drawn from the survey in January 2022. Of course we will also keep you up to date on any improvements we make as a result of the inquiry.

Participants of the survey will be eligible to win

  • 6 gift cards to the value of € 100,-

To conduct this survey we use LibQual+, an international survey method that has been filled out by over one million library users worldwide.

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