Problems, complaints and disputes
If you have a problem, complaint or dispute you should generally first try to resolve the issue with the person or organisation directly. If that doesn’t work there are a number of organisations you can turn to for help.
Help with problems or disputes – national organisations
International students who are experiencing housing-related difficulties are welcome to contact the Housing hotline. Via an online form, you can request help and advice on a range of issues, including finding accommodation and problems with your landlord. The Housing Hotline is an initiative of the Dutch Student Union (LSVb) and Erasmus Student Network (ESN).
Rent tribunal (Huurcommissie)
The Rent tribunal is a governmental organisation to which both tenants and landlords can turn in cases of disputes about rental accommodation.
2500 BL The Hague
0800 – 488 72 43
huurcommissie.nl (in Dutch)
For information about the rent tribunal in English please go to government.nl.
Legal expenses insurance information centre (Rechtsbijstandverzekering informatie centrum)
The Legal expenses insurance information centre is an independent platform that provides information about legal expenses insurance in the Netherlands. On their website you can find information about the rental laws governing student accommodation.
Help with problems or disputes in Leiden
BRES tenants association
BRES is a tenants association for tenants of DUWO Leiden.
Student legal aid centre Leiden (Studenten rechtsbureau Leiden)
The Student legal aid centre Leiden is an organisation of law students who offer free legal advice.
Plexus Student Centre
2311 GN Leiden
071 – 527 112
Leiden legal aid centre (de Leidse rechtswinkel)
Staff of the Leiden legal aid centre can help with any legal problems or questions you might have, including rental issues.
2312 NW Leiden
071 – 514 1516
Help with problems or disputes in The Hague
The Hague legal aid foundation (de Haagse wetswinkel)
The Hague legal aid foundation offers free legal advice to people with a limited budget. It holds open consultation sessions at various locations in The Hague.
De Haagse Wetswinkel
2511 BT The Hague
070 – 363 0665
There is not yet a DUWO tenants association in The Hague.