Universiteit Leiden

nl en

Problems, complaints and disputes

If you have a problem, complaint or dispute you should generally first try to resolve the issue with the person or organisation directly. If that doesn’t work there are a number of organisations you can turn to for help.

Help with problems or disputes – national organisations

Housing Hotline

International students who are experiencing housing-related difficulties are welcome to contact the Housing hotline. Via an online form, you can request help and advice on a range of issues, including finding accommodation and problems with your landlord. The Housing Hotline is an initiative of the Dutch Student Union (LSVb) and Erasmus Student Network (ESN).

Rent tribunal (Huurcommissie)

The Rent tribunal is a governmental organisation to which both tenants and landlords can turn in cases of disputes about rental accommodation. 

Postbus 16495 
2500 BL The Hague 
0800 – 488 72 43 
huurcommissie.nl (in Dutch)

For information about the rent tribunal in English please go to government.nl.

Legal expenses insurance information centre (Rechtsbijstandverzekering informatie centrum)

The Legal expenses insurance information centre is an independent platform that provides information about legal expenses insurance in the Netherlands. On their website you can find information about the rental laws governing student accommodation.

Help with problems or disputes in Leiden

BRES tenants association

BRES is a tenants association for tenants of DUWO Leiden.

Pelikaanhof 136 
2312 EH Leiden 
071 – 407 7630 
BRES Leiden on Facebook

Student legal aid centre Leiden (Studenten rechtsbureau Leiden)

The Student legal aid centre Leiden is an organisation of law students who offer free legal advice.

Plexus Student Centre 
Kaiserstraat 25 
2311 GN  Leiden 
071 – 527 112 

Leiden legal aid centre (de Leidse rechtswinkel)

Staff of the Leiden legal aid centre can help with any legal problems or questions you might have, including rental issues.

Langegracht 61
2312 NW Leiden
071 – 514 1516

Help with problems or disputes in The Hague

The Hague legal aid foundation (de Haagse wetswinkel)

The Hague legal aid foundation offers free legal advice to people with a limited budget. It holds open consultation sessions at various locations in The Hague.

De Haagse Wetswinkel
Spui 68
2511 BT The Hague
070 – 363 0665

Tenants association

There is not yet a DUWO tenants association in The Hague.