Universiteit Leiden

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Student Affairs Front Office

If you have a general question about studying at Leiden University the staff of the Student Affairs Front Office would be happy to help. They can provide information on a wide range of subjects.

Email & telephone contact only!

Until further notice, the Student Affairs Front Office can be contacted by email and telephone only! The desks in both Leiden and The Hague are closed for visitors.

You can contact the Student Affairs Front Office with questions about:  

  • student (re) registration and de-registration;
  • registering as a guest, auditing or external student;
  • tuition fees and other financial matters;
  • student cards and LU-cards;
  • ULCN accounts and log-in details;
  • completing forms (for example student travel pass forms);
  • application and admission to Bachelor’s and Master’s programmes;
  • the colloquium doctum admission procedure;
  • diploma verification and checks;
  • requesting proof of tuition fee payment (bewijs betaald collegegeld);
  • payment of tuition fees by debit card.

If you have a question about your study programme, for example scheduling, grades or diplomas, please instead contact your programme’s education administration office.

If you are looking for the contact details of a Leiden University staff member or department please instead call our switchboard on 071 - 527 27 27.

Opening times

Until further notice email & telephone contact only! Closed for visitors.

Leiden: Plexus Student Centre 

Kaiserstraat 25, ground floor 
2311 GN Leiden 
071 - 527 8011 
Front Office contact form



The Hague: Wijnhaven 

Campus The Hague building
Turfmarkt 99
2511 DP,  The Hague
Front Office contact form 


Or call the university switchboard

Tel: 071 - 527 2727 (weekdays 08:30 - 18:00)
The switchboard is still open despite the corona situation! Switchboard staff can refer you to the right person to answer your questions. 

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