Universiteit Leiden

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Support

There are several departments within the university that can assist you with malfunctions or problems with your account, your LU-Card, a student workstation or other ICT services. Take a look below for information on who to contact for what.

Before seeking assistance it’s advisable to first check under incidents whether any maintenance is being carried out on our ICT facilities.

After reporting a malfunction you will receive a report number by uMail. Always quote this report number if you need to contact us with further questions. This will allow us to assist you more swiftly.

Maintenance

Some facilities work less efficiently, or not at all, when maintenance is being carried out. Fixed schedules have been set for regular maintenance. For most ICT facilities this is the first Monday evening of the month between 20:00 and 2:00, and the first Tuesday morning of the month between 7:30 and 8:30. However for uSis it is every Friday between 17:00 and 18:00.

If maintenance takes longer than expected or has a substantial impact on students an incident notice will be placed on our homepage.

Contact

If you have questions or are experiencing difficulties with your account or our ICT facilities and there is no maintenance being carried out, please take a look in our FAQs for students or consult our manuals. If you can’t find the answer to your question, get in touch with the relevant department using the contact details below. Remember that you should always contact the administration department of your programme for study-specific questions.

Student account

You’ll find the answers to most student account-related questions in the student FAQ or on the student account webpage.
If you are unable to log-in or need a new password please contact the Helpdesk.

LU-Card 

You’ll find the answers to most LU-Card-related questions in the student FAQ or on the LU Card webpage.
You can also visit one of the LU-Card helpdesks mentioned below. 

Blackboard

You’ll find the answers to most Blackboard-related questions in the Blackboard-FAQ.
There are also several manuals available on the Blackboard log-in page. For other questions please contact the Helpdesk.

uSis

You’ll find the answers to most uSis-related questions in the FAQ
Remember that if you have a study-related question you should always contact your programme's administrative office. For other questions please contact the Helpdesk.

uMail

You’ll find the answers to most uMail-related questions in the student FAQ or on the uMail manual.

Workstations

If you are having problems with the workstation at which you are working you can complete this incident form. For other question please contact the Helpdesk.

If you want to request a specific ICT facility please complete the relevant request form.

Printing

If you are having difficulty printing with your LU-Card you can complete this form and someone will get back to you as quickly as possible. 
Please report malfunctioning printers at a Copy & Print Shop or one of the UFB Servicedesks listed below. Let us know the printer number when reporting the problem.  

Central support services

The university has several central support services: ISSC Helpdesks, UFB Servicedesks and LU-Card Helpdesks. 

ISSC Helpdesk

You can contact an ISSC Helpdesk with questions about your account, student workstations and other ICT services. The central ISSC helpdesk can be reached via: 
071 – 527 8888 
helpdesk@issc.leidenuniv.nl

There are also a number of de-centralised helpdesks. You can find their locations and contact details below or under the 'faculty' tab. If they are unable to assist you they will refer you to someone who can. 

UFB Servicedesk

The UFB Servicedesk is the central point at which you can report malfunctioning vending machines, request information about classrooms, drop off keys or report minor issues with buildings. In fact anything to do with buildings and classrooms. The locations and contact details of all UFB Servicedesks can be found below or under the 'faculty' tab. Alternatively you can contact the UFB via:  
071 – 527 3169 / 3020 
info@ufb.leidenuniv.nl

LU-Card Helpdesk

The LU-Card Helpdesk can assist you with all LU-Card-related questions. Remember to always state your account name when contacting them via: 
071 - 527 1212 
lu-card@leidenuniv.nl

Alternatively you can visit one of the LU-Card Helpdesk mentioned below or under the 'faculty' tab.

Local helpdesks

Please check the faculty tab for information about your local helpdesk. Alternatively, you could visit the local helpdesks at either Plexus Student Centre or the university library.

Plexus Student Centre 

Kaiserstraat 25
2311 GN Leiden

Student Affairs Front Office 
Ground floor
Monday, Wednesday and Friday 9.00-17.00, Tuesday and Thursday 9.00-21.00
071 – 527 8011 or Front Office contact form 

LU-Card Helpdesk
Ground floor
Monday, Wednesday and Friday 9.00-17.00, Tuesday and Thursday 9.00-21.00
For LU-Card requests, activation, blocking and digital photos ; and LU-Card collection for students with a non-Dutch correspondence address
071 - 527 1212

University library

Witte Singel 27 
2311 BG Leiden 

Reception
Ground floor
Monday to Friday 8.30-24.00, Saturday and Sunday 10.00-23.00
071 – 527 2800 or UBL contact form

LU-Card Helpdesk
Ground floor
Monday to Friday 8.30-18.00, Saturday and Sunday 10.00-22.00
HOVO studens and alumni can visit this Helpdesk for LU-Card requests, activation, blocking and digital photos. 
071 – 527 2814