Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

Can I submit my English test result after I apply for admission?

If you have already taken an English test, we recommend that you submit your English test result along with your initial application. If not, you can submit your application without an English test result. If you are admitted, it will then be on condition of submitting a sufficient English test result.

The deadline for submitting your sufficient language test result after admission is: 

 

More information

Can I upload more documents after having submitted my online application?

Once you have submitted your online application, it is technically not possible to upload additional documents without the assistance of the Admissions Office. We therefore recommend that you upload all the necessary documents before submitting your application when possible.

However, if you need to upload additional documents at a later date, for example an updated transcript of grades, please contact the Admissions Office via their contact form (see links below) for assistance. Please note that documents received after the application deadline may lead to a delay in processing your application.
 

More information

How long does it take before a decision on my application is issued?

It generally takes about 4 to 6 weeks from the date on which you are informed that your application is complete until you receive a decision. If additional information is required during the application process it may take a little longer. Please make sure your application is complete and is submitted as early as possible.

Once a decision on your application has been made, you will receive a formal statement from the faculty by email.

 

More information

I have created a new Studielink account, without DigiD, but am having log-in problems. What should I do?

If you are having problems activating or logging into your account, try following these tips. If none of these suggestions help, contact the Student Affairs Front Office according to the instructions below.

No activation email received?
After creating your account, you will have to wait up to two hours to receive your activation mail. If you don’t receive it, try activating your account again.

Account activated but can’t log in?
Go to Studielink, select ‘log in without DigiD’ and click on ‘forgot your password’. Within two hours you will receive a mail with instruction on how to reset your password. Reset your password and try logging in again.

After logging in, website won't load?
Try the following suggestions:
  • Log in from a desktop computer, rather than a mobile device, using Chrome or Firefox.
  • Clear your browser cache, history and cookies, and make sure JavaScript is activated. Your browser has a help function that will explain how.
  • If you manually adjusted the time and date setting on your device, try resetting them to automatic. Secure log-in sometimes does not work without automatic time and date settings.
Created a second Studielink account by mistake?
Studielink only allows one account per student. If you have created a second account by mistake, your application will not reach us and you will not receive your Leiden University log in details (which all applicants should receive within 24 hours). You must therefore ask us to merge and reactive your account, by contacting the Student Affairs Front Office  - see below.

Contact the Student Affairs Front Office
If you have tried the suggestions above and are still experiencing problems, contact the Student Affairs Front Office. If relevant, upload screenshots of any error messages you are receiving.

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

Where can I find vacancies for part-time jobs at the University?

Part-time jobs at the University are usually organised through Jobmotion, the internal temporary employment agency of Leiden University (website in Dutch). You can apply for the student pool via their website.
​You can also find information about part-time jobs on the LU Career Zone.

I would like to combine two study programmes. Is that possible?

It is possible to combine two study programmes. We generally advise students to view one of their study programmes as their ‘main study’ and to follow courses from another study programme in parallel. Whether the two study programmes can be fully combined depends on the time schedules of the two programmes. We advise you to seek advice in this matter from the study adviser of your ‘main study programme’. For more information see the page on double study programmes

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

Can I submit my English test result after I apply for admission?

If you have already taken an English test, we recommend that you submit your English test result along with your initial application. If not, you can submit your application without an English test result. If you are admitted, it will then be on condition of submitting a sufficient English test result.

The deadline for submitting your sufficient language test result after admission is: 

 

More information

Can I upload more documents after having submitted my online application?

Once you have submitted your online application, it is technically not possible to upload additional documents without the assistance of the Admissions Office. We therefore recommend that you upload all the necessary documents before submitting your application when possible.

However, if you need to upload additional documents at a later date, for example an updated transcript of grades, please contact the Admissions Office via their contact form (see links below) for assistance. Please note that documents received after the application deadline may lead to a delay in processing your application.
 

More information

How long does it take before a decision on my application is issued?

It generally takes about 4 to 6 weeks from the date on which you are informed that your application is complete until you receive a decision. If additional information is required during the application process it may take a little longer. Please make sure your application is complete and is submitted as early as possible.

Once a decision on your application has been made, you will receive a formal statement from the faculty by email.

 

More information

I have created a new Studielink account, without DigiD, but am having log-in problems. What should I do?

If you are having problems activating or logging into your account, try following these tips. If none of these suggestions help, contact the Student Affairs Front Office according to the instructions below.

No activation email received?
After creating your account, you will have to wait up to two hours to receive your activation mail. If you don’t receive it, try activating your account again.

Account activated but can’t log in?
Go to Studielink, select ‘log in without DigiD’ and click on ‘forgot your password’. Within two hours you will receive a mail with instruction on how to reset your password. Reset your password and try logging in again.

After logging in, website won't load?
Try the following suggestions:
  • Log in from a desktop computer, rather than a mobile device, using Chrome or Firefox.
  • Clear your browser cache, history and cookies, and make sure JavaScript is activated. Your browser has a help function that will explain how.
  • If you manually adjusted the time and date setting on your device, try resetting them to automatic. Secure log-in sometimes does not work without automatic time and date settings.
Created a second Studielink account by mistake?
Studielink only allows one account per student. If you have created a second account by mistake, your application will not reach us and you will not receive your Leiden University log in details (which all applicants should receive within 24 hours). You must therefore ask us to merge and reactive your account, by contacting the Student Affairs Front Office  - see below.

Contact the Student Affairs Front Office
If you have tried the suggestions above and are still experiencing problems, contact the Student Affairs Front Office. If relevant, upload screenshots of any error messages you are receiving.

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

Where can I find vacancies for part-time jobs at the University?

Part-time jobs at the University are usually organised through Jobmotion, the internal temporary employment agency of Leiden University (website in Dutch). You can apply for the student pool via their website.
​You can also find information about part-time jobs on the LU Career Zone.

I would like to combine two study programmes. Is that possible?

It is possible to combine two study programmes. We generally advise students to view one of their study programmes as their ‘main study’ and to follow courses from another study programme in parallel. Whether the two study programmes can be fully combined depends on the time schedules of the two programmes. We advise you to seek advice in this matter from the study adviser of your ‘main study programme’. For more information see the page on double study programmes
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