Frequently asked questions
As a result of the corona virus situation, the information in these FAQs may be incorrect or incomplete. Go to the corona FAQ for the latest information.
Frequently Asked Questions
How do I request a Statement of registration (enrolment)?
- Log into uSis using your student number.
- Click on the 'Communication' tile.
- If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
- Click on ‘Your registration is final’ to download your Statement of registration.
How do I request proof of payment of tuition fees?
You can request proof of tuition fee payment from the Student affairs front office. Make sure to let us know your student number when making the request. You can ask us to send it directly to another Dutch university by email, collect it in person, or have it sent to your correspondence address.
Proof of payment for another Dutch university (bewijs betaald collegegeld - BBC)
If you require proof of tuition fee payment to show to another Dutch university, let us know the name of the institution in question when making your request.
Proof of payment for other purposes
If you require proof of tuition fee payment for another purpose, for example to show to a scholarship provider, insurance company or tax authorities, you should not request a BBC. Instead, you should request a 'proof of student registration letter' that also indicates your tuition fee rate.
I have been told it is expensive to follow a second degree programme in The Netherlands. Is this true?
This depends on whether you fall into the statutory tuition fee category, or the institutional tuition fee category. You can find this in the section on 'Second Dutch degree programmes' on our tuition fees website
The best option is usually to start a second degree programme before completing your first one. In general, if you complete your first programme at Leiden University and want to follow a second programme at Leiden University, the tuition fees for the second programme will also be the normal rate on the condition that:
- the second programme directly follows the first, i.e. consecutively, and
- you remain registered as a student, without interruptions, until you graduate from your second degree programme.
If you will change from one Dutch university to another, you must make sure that you have an overlapping period of student registration before you complete either of your two degree programmes.
I haven’t yet received my LU card. What should I do?
There can be a number of reasons why you haven’t yet received your LU card:
- You have not yet uploaded a passport photo through Account Self Service.
- The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office.
For further assistance, contact the Student Affairs Front Office. Front Office for assistance.
How can I see if my LU-Card has been activated?
How can I pay tuition fees?
There are a number of ways to pay your tuition fees.The methods available to you are determined by your situation and your study programme.
- Digital direct debit authorisation (via Studielink). This is only possible if you have a bank account in a SEPA country with a corresponding IBAN account number. You can choose instalments or a lump sum payment..
- Transfer of tuition fees in one lump sum before the start of the academic year.
- Payment in one lump sum by debit card (PIN/Maestro) or credit card (Visa/Maestro) at the Student Affairs Front Office before the start of the academic year. Please be aware that credit card payments incur a 5% administrative fee for each payment.
- Non-EU nationals only: payment in instalments by bank transfer on the basis of a tuition fee invoice.
- Submitting a ‘Proof of Tuition Fee Payment’ (or BBC in Dutch)
For further information and tuition fee instalment due dates, see the Methods of payment website.
How do I request a LU card?
The first step in requesting your LU card is uploading a passport photo in Account Self Service. Make sure your photo meets standard passport photo requirements. You can also opt to have your passport photo taken at the Student Affairs Front Office in Plexus Student Centre (Leiden) or at the Wijnhaven Servicedesk (The Hague).
Within 5 days of uploading your photo, you will receive your LU card at the address you provided in Studielink or on your student registration form.Students with a non-Dutch address can collect their LU card from the Student Affairs Front Office one week after uploading their photo. You'll receive an email notifying you when your LU card is ready. By replying to this email you can request that your LU card be sent to the Wijnhaven Servicedesk (The Hague) for collection is required.
HOVO students (university of the third age) can request a LU card at the LU card helpdesk in the central university library.
Once you receive your LU card is still needs to be activated. You can do this at a LU card helpdesk. Remember to take along valid ID.
I am not able to log in with my student account. What should I do?
There are several reasons why you may not be able to log in:
- You haven’t yet received a user name and/or password. Request an account.
- You have forgotten your user name and/or password. Request them again.
- Your account has not yet been activated. Activate your account.
- Your password has expired. Reset your password.
- Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.
If you know your user name and password, keep the following points in mind:
- You must log in with your user name, not your uMail address.
- Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
- Make sure you haven’t accidentally put CAPS LOCK on.
If you still can’t log in, do the following:
- Change the language on the log-in page, from Dutch to English or vice versa, and try again.
- If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
- If none of the above-mentioned tips work contact the ISSC helpdesk.
What is a BBC?
BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.
To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee. Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.
A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.
You can also use a BBC when arranging registration as a guest or minor student at another university.