Student Affairs Front Office
Frequently Asked Questions
I am not able to log in with my student account. What should I do?
There are several reasons why you may not be able to log in:
- You haven’t yet received a user name and/or password. Request an account.
- You have forgotten your user name and/or password. Request them again.
- Your account has not yet been activated. Activate your account.
- Your password has expired. Reset your password.
- Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.
If you know your user name and password, keep the following points in mind:
- You must log in with your user name, not your uMail address.
- Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
- Make sure you haven’t accidentally put CAPS LOCK on.
If you still can’t log in, do the following:
- Change the language on the log-in page, from Dutch to English or vice versa, and try again.
- If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
- If none of the above-mentioned tips work contact the ISSC helpdesk.
How do I request a tuition fee invoice?
You can request a tuition fee invoice from the financial administration department (email: FA@sea.leidenuniv.nl). The invoice can only be sent directly to the student, not to any third parties. When submitting your request, you should include your student ID number and the name and address of the employer or institution that will be paying your tuition fees.
Can I backdate the termination of my student registration?
No, it is not possible to back-date the termination of your student registration, in other words you cannot de-register with retroactive effect.
Student registration can only be terminated at the earliest as of the first of the month following the month in which you submit a request to de-register. Requests to terminate student registration must be done via Studielink.
Do not forget to also cancel your Dutch student finance and student travel pass (OV-kaart) if applicable. For more information contact the Front Office of the Student Affairs Department at Plexus Student Centre.
More information
I have not received a username or password for my student (ULCN) account. What should I do?
You will receive your ULCN login details two or three days after you have submitted your application via Studielink. Please check your spam folder, too. If you have not received any login details after three days, please contact the Front Office Student Affairs.
I am an international student and have requested housing via uSis. When will I hear more?
On approx. 15 June (for studies starting in September) or 30 November (for studies starting in February) you will receive an email letting you know whether:
- you applied in time and will soon be given access to the housing reservation portal, OR
- too many students applied before you so you will be put on a housing waiting list in case any other students withdraw, or you can choose to request a refund of your housing fee,
For students who applied in time, Leiden University will soon after begin sending activation emails for the housing reservation portal. After you have activated your account, you can log-in and reserve one of the rooms or apartments set aside for Leiden University's international students.
I cannot submit the items required to meet my admission conditions on time or in the correct way. What should I do?
Documents to meet conditions issued late?
Will the documents required to meet your admission conditions be issued after the stipulated deadline, e.g. your final diploma? Find out what to do on the Documents issued after deadline page.
Cannot submit items in correct way?
Have you been asked to submit certified documents or information via a specific method so that Leiden University can verify your academic records? But are you unable to use the method specified on your decision statement? Find out if you can use a different verification method.
Further information
Visit the Meeting your admissions conditions page.
Is it possible to cancel my student registration request if I cannot join the study programme?
Yes it is possible, however there are deadlines for doing so if you wish to avoid paying tuition fees.
You can request termination of your registration, via Studielink, until the day preceding your programme's official start date - at the latest. For example, if your programme starts on 1st September, you can cancel your registration until 31st August without paying tuition fees. If you cancel your registration after this date, you will become liable for tuition fees for the period during which you were registered.
Be aware that earlier cancellation deadlines apply for visa and housing requests.
More information
How do I activate my LU-Card?
I have questions or problems concerning uMail, or setting up email forwarding. What can I do?
Visit the uMail page for information on uMail and setting up email forwarding, problem-solving tips, and where to turn for assistance.
What happens to my LU card after I graduate?
When you graduate, your account will be converted to an alumnus account and your LU-Card will be automatically blocked.
If you want to continue using the LU-Card, please contact the Student Affairs Front Office to have your LU-Card unblocked.
Are you an alumnus but you don’t have a LU card?
- If you graduated after 31 August 2006, contact the LU card helpdesk by calling 071 - 527 2727 or sending a mail to lu-card@leidenuniv.nl.
- If you graduated before 31 August 2006 you can request a LU card from the LU card helpdesk in the university library.
Contact form
Frequently Asked Questions
I am not able to log in with my student account. What should I do?
There are several reasons why you may not be able to log in:
- You haven’t yet received a user name and/or password. Request an account.
- You have forgotten your user name and/or password. Request them again.
- Your account has not yet been activated. Activate your account.
- Your password has expired. Reset your password.
- Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.
If you know your user name and password, keep the following points in mind:
- You must log in with your user name, not your uMail address.
- Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
- Make sure you haven’t accidentally put CAPS LOCK on.
If you still can’t log in, do the following:
- Change the language on the log-in page, from Dutch to English or vice versa, and try again.
- If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
- If none of the above-mentioned tips work contact the ISSC helpdesk.
How do I request a tuition fee invoice?
You can request a tuition fee invoice from the financial administration department (email: FA@sea.leidenuniv.nl). The invoice can only be sent directly to the student, not to any third parties. When submitting your request, you should include your student ID number and the name and address of the employer or institution that will be paying your tuition fees.
Can I backdate the termination of my student registration?
No, it is not possible to back-date the termination of your student registration, in other words you cannot de-register with retroactive effect.
Student registration can only be terminated at the earliest as of the first of the month following the month in which you submit a request to de-register. Requests to terminate student registration must be done via Studielink.
Do not forget to also cancel your Dutch student finance and student travel pass (OV-kaart) if applicable. For more information contact the Front Office of the Student Affairs Department at Plexus Student Centre.
More information
I have not received a username or password for my student (ULCN) account. What should I do?
You will receive your ULCN login details two or three days after you have submitted your application via Studielink. Please check your spam folder, too. If you have not received any login details after three days, please contact the Front Office Student Affairs.
I am an international student and have requested housing via uSis. When will I hear more?
On approx. 15 June (for studies starting in September) or 30 November (for studies starting in February) you will receive an email letting you know whether:
- you applied in time and will soon be given access to the housing reservation portal, OR
- too many students applied before you so you will be put on a housing waiting list in case any other students withdraw, or you can choose to request a refund of your housing fee,
For students who applied in time, Leiden University will soon after begin sending activation emails for the housing reservation portal. After you have activated your account, you can log-in and reserve one of the rooms or apartments set aside for Leiden University's international students.
I cannot submit the items required to meet my admission conditions on time or in the correct way. What should I do?
Documents to meet conditions issued late?
Will the documents required to meet your admission conditions be issued after the stipulated deadline, e.g. your final diploma? Find out what to do on the Documents issued after deadline page.
Cannot submit items in correct way?
Have you been asked to submit certified documents or information via a specific method so that Leiden University can verify your academic records? But are you unable to use the method specified on your decision statement? Find out if you can use a different verification method.
Further information
Visit the Meeting your admissions conditions page.
Is it possible to cancel my student registration request if I cannot join the study programme?
Yes it is possible, however there are deadlines for doing so if you wish to avoid paying tuition fees.
You can request termination of your registration, via Studielink, until the day preceding your programme's official start date - at the latest. For example, if your programme starts on 1st September, you can cancel your registration until 31st August without paying tuition fees. If you cancel your registration after this date, you will become liable for tuition fees for the period during which you were registered.
Be aware that earlier cancellation deadlines apply for visa and housing requests.
More information
How do I activate my LU-Card?
I have questions or problems concerning uMail, or setting up email forwarding. What can I do?
Visit the uMail page for information on uMail and setting up email forwarding, problem-solving tips, and where to turn for assistance.
What happens to my LU card after I graduate?
When you graduate, your account will be converted to an alumnus account and your LU-Card will be automatically blocked.
If you want to continue using the LU-Card, please contact the Student Affairs Front Office to have your LU-Card unblocked.
Are you an alumnus but you don’t have a LU card?
- If you graduated after 31 August 2006, contact the LU card helpdesk by calling 071 - 527 2727 or sending a mail to lu-card@leidenuniv.nl.
- If you graduated before 31 August 2006 you can request a LU card from the LU card helpdesk in the university library.