1,336 search results for “crisis communication” in the Public website
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The impact of terrorism and crisis communication
A cautious response to a crisis or terrorist act avoids the creation of a culture of fear. This is another way to reduce our vulnerability to terrorism.
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Training future crisis communication advisers in crisis response: Applying scenario-based learning
In this article Wouter Jong and Andrea Bartolucci explore the integration of scenario-based learning (SBL) into a crisis communication course to enhance students' practical skills and reflection in real-world contexts.
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Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review
This article explores crisis communication research clusters in the literature, examining overlaps and intersections among diverse fields.
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Data Breaches and Effective Crisis Communication: A Comparative Analysis of Corporate Reputational Crises
Online data breaches are recurrent and damaging cyber incidents fors organizations worldwide. This study examines how organizations can effectively mitigate reputational damages in the aftermath of data breaches by hacking, through situational crisis communication strategies.
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Insights from the Intersection of Psychosocial, Ethical, and Crisis Communication Paths
This article examines the position of victims and those affected within communication theory. Current research has broadly been skewed toward reputation management and protecting brand value as primary goals of crisis communication efforts. The authors offer recommendations for crisis communication…
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abroad. A literature review on best practices to support risk and crisis communication in tourism and hospitality
Wouter Jong and Hanne Goossen explore best practices in risk and crisis communication within the tourism sector, aiming to identify effective strategies
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New Masterclass Effective Crisis Communication
Starting 12 December, you will be able to enrol in a new Masterclass Effective Crisis Communication at the Centre for Professional Learning. Where do you start when your organisation's reputation is suddenly under threat? And how do you start and with whom?
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Wouter JongFaculty of Governance and Global Affairs
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Clean diesel and dirty scandal: The echo of Volkswagen’s dieselgate in an intra-industry setting
In 2015 the U.S. Environmental Protection Agency revealed that German car manufacturer Volkswagen had illegally installed software to produce fake NOx-emissions results. This study aims to analyze how the German news media framed VW’s role.
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Oxford Encyclopedia of Crisis Analysis
The volume is one-stop shopping for crisis studies and a number of closely related fields, providing a window onto the latest thinking in the field. The articles reflect cutting edge, state of the art scholarship and pose key questions for research and practical development.
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The Leiden University Crisis Research Center
Explaining the origins , patterns and outcomes of crisis management efforts.
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Wouter Jong on Dutch NPO Radio 1 on Crisis Communication by Mayors
A man died in Assen while being detained by bystanders. The man allegedly touched a young girl inappropriately and the girl’s father is believed to have been one of the bystanders. Five men have been arrested by the police and later released. As a result, wild rumours have started circulating. How does…
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Banking Regulation in and for Crisis
In this article, Lydie Cabane, Assistant Professor at the Institute of Security and Global Affairs, and Martin Lodge address the question of how to manage banking crises, a question that has gained prominence since the banking crisis of 2007-2009. This article sets out the rationale for regulating for…
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Andrea BartolucciFaculty of Governance and Global Affairs
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Governance of Crisis (MSc)
In the track Governance of Crisis, you will be familiarized with the main body of knowledge on strategic crisis management.
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Constructing an ‘emotional community’ in times of crisis: the EU’s response to Russia’s invasion of Ukraine in 2022
Emotions play a key role in EU politics. This article examines how emotions influence the EU’s response to international crises and norm violations.
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From Crisis to Inquiry: A Framework for Designing and Assessing Crisis Inquiries from a Learning Perspective
In this article, Wout Broekema, Wouter Jong, and Sara Perlstein explore the design and assessment of crisis inquiries from a learning perspective.
- Crisis Management / Crisis Diplomacy
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Organizational and Institutional Crisis Management
This article offers a typology for organizational and institutional crisis management that portrays three sorts of crises: a crisis in an organization, a crisis to the organization and a crisis about the organization.
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Conceptualising organisational forgetting in a crisis context
Wout Broekema highlights how organisations not only learn from crises but also forget, losing crucial knowledge and practices over time.
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Tsagkroni: Radicalisation and Crisis Management
This book discusses theories of crisis management and the radical right, to shed light on how responses to crisis influence radical right parties in their presence, discourse, and evolution. The book offers a comparative perspective by examining case studies with various traditions of radical right…
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Student for a Day - MSc Crisis and Security Management, spec. War and Peace Studies
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Student for a Day - MSc Crisis and Security Management, spec. War and Peace Studies
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Student for a Day - MSc Crisis and Security Management, spec. War and Peace Studies
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“You say security, I say crisis” – Challenging Disciplinary Boundaries in Security Cooperation and Crisis Governance
This project explores the ongoing acceleration of overlapping systemic crises and security threats and their interactions with local, national, and regional processes in a closely interconnected world.
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Student for a Day - MSc Crisis and Security Management, spec. War and Peace Studies
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Collaborative Crisis Management Before and During International Summits
Peak Performance: Collaborative Crisis Management Before and During International Summits. This comparative case study probes into conditions for collaborative governance in the security organisation of international summits.
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Digital Humanitarian Networks: Crisis Management as a Social System
Intelligence of the crowd, or in other words, intelligence of a large, random collective, exists mostly in social media platforms such as twitter. The collective does not comprise (at least not necessarily) experts on crises, just regular people mostly. Nevertheless, there is valuable intelligence to…
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Crisis management
Training and Exercising in Crisis management and Emergency Control
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Crisis and Security Management: Governance of Crisis (MSc)
Are you thinking about studying Crisis and Security Management: Governance of Crisis? Learn more and watch the videos.
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Crisis and Critique Network
This network brings together scholars whose work explores how contemporary frameworks of crisis produce experiences of the present, rehash or disrupt established narratives of the past, and broker specific outlooks on the future. We collaborate in studying these crisis-scapes and exploring how they…
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Hirschmann, Crisis Management in International Organisations
Using the League of Nations’ responses to early crises as an explorative historical case study, Political Scientist Gisela Hirschmann investigates how international organisations perceive and respond to existential threats.
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A bibliometric review of COVID-19 research in the crisis and disaster literature
In the wake of the COVID-19 pandemic, the pressing question is how this global health emergency impacted the research agendas of the field of crisis and disaster science. This article reviewed contributions in ten important crisis and disaster journals in the two and a half years following the COVID-19…
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Crisis and disaster management
Training and Exercising in Crisis management and Emergency Control
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The Unforeseen 2012 Crisis in Mali: The Diverging Outcomes of Risk and Threat Analyses
The 2012 crisis in Mali, where the state collapsed and terrorist groups took over the north, came as a surprise to many. Mali had been considered a poster-child for democracy and was judged as considerably more stable than its neighbors by leading quantitative indices of state fragility. This article…
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Crisis and Security Management (MSc)
Crises arising from terrorism, cyber threats, and natural disasters dominate world news and make Crisis and Security Management a heavily politicized and hotly debated topic at the top of the national and global societal and governance agenda.
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LEGITIMULT - Legitimate Crisis Management and Multi-level Governance
LEGITIMULT examines how Covid-19 measures by governments impact multilevel governance and democratic governance in 31 European countries
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A renewed awareness: Reinvigorating preparedness research for crisis and disastermanagement
In this article Jeroen Wolbers and Sanneke Kuipers take a closer look at disaster preparedness to reinvigorate the academic debate.
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Crisis and Security Management (MSc)
Are you thinking about studying Crisis and Security Management? Learn more and watch the introduction video. Or watch the videos on the track-related pages.
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Public leaders’ organizational learning orientations in the wake of a crisis and the role of public service motivation
This study explores public leaders’ organizational learning orientation in the wake of a crisis. More precisely, we study the association between public leaders’ public service motivation and their learning orientation (instrumental versus political).
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Student for a Day - MSc Crisis and Security Management, spec. Governance of Radicalism, Extremism, and Terrorism
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Student for a Day - MSc Crisis and Security Management, spec. Governance of Radicalism, Extremism, and Terrorism
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Student for a Day - MSc Crisis and Security Management, spec. Violence, Interventions, and Policing
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Student for a Day - MSc Crisis and Security Management, spec. Cybersecurity Governance
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Student for a Day - MSc Crisis and Security Management, spec. Cybersecurity Governance
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Crisis and Security Management: Cybersecurity Governance (MSc)
Are you thinking about studying Crisis and Security Management: Cybersecurity Governance? Learn more and watch the videos.
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Student for a Day - MSc Crisis and Security Management, main course
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Student for a Day - MSc Crisis and Security Management, spec. Violence, Interventions, and Policing
Study information, Student for a Day
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Student for a Day - MSc Crisis and Security Management, spec. Violence, Interventions, and Policing
Study information, Student for a Day
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A Feminine or Masculine Crisis? Gender Stereotypes and Leadership During a Pandemic
Kantorowicz explores how gender stereotypes affect perceptions of leadership competence across crisis types, focusing on pandemic leadership traits.