There are several reasons why you may not be able to log in:

• You haven’t yet received a user name and/or password. Request an account.
• You have forgotten your user name and/or password. Request them again.
• Your account has not yet been activated. Activate your account.
• Your password has expired. Reset your password.
• Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

• You must log in with your user name, not your uMail address.
• Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
• Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

• Change the language on the log-in page, from Dutch to English or vice versa, and try again.
• If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
• If none of the above-mentioned tips work contact the ISSC helpdesk.

More information

• Student accounts
• ICT Support / Helpdesks

First upload your new photo under 'my profile' in Account Self Service. Then go to a LU card helpdesk to have your current LU card blocked and request a new LU card. Be aware that you may have to pay for this service. Always take along your current LU card and valid ID.

Have you been conditionally admitted to Leiden University but are having problems submitting the items to meet your conditions?  

Documents to meet conditions issued late? 
Will the documents required to meet your admission conditions be issued after the stipulated deadline, e.g. your final diploma? Find out what to do on the Documents issued after deadline page.

Cannot submit items in correct way? 
Have you been asked to submit certified documents or information via a specific method so that Leiden University can verify your academic records? But are you unable to use the method specified on your decision statement? Find out if you can use a different verification method. 

Further information
Visit the Meeting your admissions conditions page. 

Visit the uMail page for information on uMail and setting up email forwarding, problem-solving tips, and where to turn for assistance.  

If you are registered in Studielink you can follow your status using the progress indicators in Studielink. This indicator will only change in Studielink once the bank authorisation has been processed by the student administration department or once your payment has been received (if you transferred it directly).
If you are awaiting binding study advice (BSA), your payment status will remain on hold – even if you have already paid. We can only approve your payment once you receive positive BSA and can progress to the second year of your Bachelor’s programme.

 

More information

• Student affairs front office
• Methods of tuition fee payment

Forgotten / expired password 
On our ‘Student account’ webpage you can read about the steps you need to take to request a new password.

Forgotten username
If you have registered an external email address in Account Services, you can request your username via Account Self Service.
If you did not register an external address, contact the central ISSC Helpdesk or a local helpdesk to request your username.

Telephone number and alternative e-mail address
We cannot provide passwords and usernames over the phone or by email. It is therefore a good idea to provide an alternative email address and mobile phone number in Studielink (if applicable), or in Account Services.

More information

• Student account
• Account self service
• Support and helpdesks

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

1. Cancel your application in Studielink
2. Reapply for your preferred start date in Studielink.
3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 

If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. Please follow the instructions below: 

1. Log into uSis, download your admission decision and save it on your computer.
2. Cancel your current application for enrolment in Studielink.
3. After 1 October: Go to Studielink and apply for your new start date. 
4. Log into uSis and follow the steps required to submit a new application. 
5. When you get to the step 'Previous education', upload any qualifications obtained since your last application. 
   
6. When you get to the step ‘Admission’, click on Uploads > Other documents > Previous decision, and upload your admission decision.
7. Submit your application

In general, you do not have to pay the application fee again. See the exceptions here below: 

Exceptions:

• If you wish to change your choice of study programme or specialisation, you must pay the application fee again.
• If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again.

Other important steps

• Already applied for housing? You must notify the Housing Office of your deferral. This will not happen automatically! See the FAQ on Can I defer my housing request.
  
• Already applied for a scholarship? Upon deferral, your scholarship request will be automatically cancelled. You must re-apply for your scholarship when applying for re-admission. 
  
• Already applied for a visa/residence permit? Upon deferral, your visa/residence permit application will be automatically cancelled. Once you are re-admitted, you will receive information on how to re-apply for your visa/residence permit. Note that after deferring your application, you must wait at least 2 days before submitting a new visa/residence permit application via uSis.

More information

• Application & admission
• Admissions Office contact form: Bachelors
• Admissions Office contact form: Masters

There can be a number of reasons why you haven’t yet received your LU card:

• You have not yet uploaded a passport photo through Account Self Service.
• The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office. If your address is correct after all, go to one of the LU Card helpdesks to request a new card.
• You have previously had a LU Card. In that case you can only request a new one at an LU Card helpdesk.
• You are an exchange student. In that case you will find more information here on how to request a new LU-card.

Note that if you upload a replacement passport photo, you will not automatically receive a new LU card. You must also cancel your old card and request a new one at a LU card helpdesk. This requires a fee. 

For further assistance, contact the Student Affairs Front Office. 

Visit this website for more information about how to activate your LU-Card.

Please go to a LU-Card Helpdesk to activate your LU-Card.

There are several reasons why you may not be able to log in:

• You haven’t yet received a user name and/or password. Request an account.
• You have forgotten your user name and/or password. Request them again.
• Your account has not yet been activated. Activate your account.
• Your password has expired. Reset your password.
• Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

• You must log in with your user name, not your uMail address.
• Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
• Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

• Change the language on the log-in page, from Dutch to English or vice versa, and try again.
• If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
• If none of the above-mentioned tips work contact the ISSC helpdesk.

More information

• Student accounts
• ICT Support / Helpdesks

First upload your new photo under 'my profile' in Account Self Service. Then go to a LU card helpdesk to have your current LU card blocked and request a new LU card. Be aware that you may have to pay for this service. Always take along your current LU card and valid ID.

Have you been conditionally admitted to Leiden University but are having problems submitting the items to meet your conditions?  

Documents to meet conditions issued late? 
Will the documents required to meet your admission conditions be issued after the stipulated deadline, e.g. your final diploma? Find out what to do on the Documents issued after deadline page.

Cannot submit items in correct way? 
Have you been asked to submit certified documents or information via a specific method so that Leiden University can verify your academic records? But are you unable to use the method specified on your decision statement? Find out if you can use a different verification method. 

Further information
Visit the Meeting your admissions conditions page. 

Visit the uMail page for information on uMail and setting up email forwarding, problem-solving tips, and where to turn for assistance.  

If you are registered in Studielink you can follow your status using the progress indicators in Studielink. This indicator will only change in Studielink once the bank authorisation has been processed by the student administration department or once your payment has been received (if you transferred it directly).
If you are awaiting binding study advice (BSA), your payment status will remain on hold – even if you have already paid. We can only approve your payment once you receive positive BSA and can progress to the second year of your Bachelor’s programme.

 

More information

• Student affairs front office
• Methods of tuition fee payment

Forgotten / expired password 
On our ‘Student account’ webpage you can read about the steps you need to take to request a new password.

Forgotten username
If you have registered an external email address in Account Services, you can request your username via Account Self Service.
If you did not register an external address, contact the central ISSC Helpdesk or a local helpdesk to request your username.

Telephone number and alternative e-mail address
We cannot provide passwords and usernames over the phone or by email. It is therefore a good idea to provide an alternative email address and mobile phone number in Studielink (if applicable), or in Account Services.

More information

• Student account
• Account self service
• Support and helpdesks

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

1. Cancel your application in Studielink
2. Reapply for your preferred start date in Studielink.
3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 

If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. Please follow the instructions below: 

1. Log into uSis, download your admission decision and save it on your computer.
2. Cancel your current application for enrolment in Studielink.
3. After 1 October: Go to Studielink and apply for your new start date. 
4. Log into uSis and follow the steps required to submit a new application. 
5. When you get to the step 'Previous education', upload any qualifications obtained since your last application. 
   
6. When you get to the step ‘Admission’, click on Uploads > Other documents > Previous decision, and upload your admission decision.
7. Submit your application

In general, you do not have to pay the application fee again. See the exceptions here below: 

Exceptions:

• If you wish to change your choice of study programme or specialisation, you must pay the application fee again.
• If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again.

Other important steps

• Already applied for housing? You must notify the Housing Office of your deferral. This will not happen automatically! See the FAQ on Can I defer my housing request.
  
• Already applied for a scholarship? Upon deferral, your scholarship request will be automatically cancelled. You must re-apply for your scholarship when applying for re-admission. 
  
• Already applied for a visa/residence permit? Upon deferral, your visa/residence permit application will be automatically cancelled. Once you are re-admitted, you will receive information on how to re-apply for your visa/residence permit. Note that after deferring your application, you must wait at least 2 days before submitting a new visa/residence permit application via uSis.

More information

• Application & admission
• Admissions Office contact form: Bachelors
• Admissions Office contact form: Masters

There can be a number of reasons why you haven’t yet received your LU card:

• You have not yet uploaded a passport photo through Account Self Service.
• The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office. If your address is correct after all, go to one of the LU Card helpdesks to request a new card.
• You have previously had a LU Card. In that case you can only request a new one at an LU Card helpdesk.
• You are an exchange student. In that case you will find more information here on how to request a new LU-card.

Note that if you upload a replacement passport photo, you will not automatically receive a new LU card. You must also cancel your old card and request a new one at a LU card helpdesk. This requires a fee. 

For further assistance, contact the Student Affairs Front Office. 

Visit this website for more information about how to activate your LU-Card.

Please go to a LU-Card Helpdesk to activate your LU-Card.