Frequently asked questions
As a result of the corona virus situation, the information in these FAQs may be incorrect or incomplete. Go to the corona FAQ for the latest information.
Frequently Asked Questions
How do I request a Statement of registration (enrolment)?
- Log into uSis using your student number.
- Click on the 'Communication' tile.
- If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
- Click on ‘Your registration is final’ to download your Statement of registration.
I am not able to log in with my student account. What should I do?
There are several reasons why you may not be able to log in:
- You haven’t yet received a user name and/or password. Request an account.
- You have forgotten your user name and/or password. Request them again.
- Your account has not yet been activated. Activate your account.
- Your password has expired. Reset your password.
- Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.
If you know your user name and password, keep the following points in mind:
- You must log in with your user name, not your uMail address.
- Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
- Make sure you haven’t accidentally put CAPS LOCK on.
If you still can’t log in, do the following:
- Change the language on the log-in page, from Dutch to English or vice versa, and try again.
- If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
- If none of the above-mentioned tips work contact the ISSC helpdesk.
How can I pay tuition fees?
There are a number of ways to pay your tuition fees.The methods available to you are determined by your situation and your study programme.
- Digital direct debit authorisation (via Studielink). This is only possible if you have a bank account in a SEPA country with a corresponding IBAN account number. You can choose instalments or a lump sum payment..
- Transfer of tuition fees in one lump sum before the start of the academic year.
- Payment in one lump sum by debit card (PIN/Maestro) or credit card (Visa/Maestro) at the Student Affairs Front Office before the start of the academic year. Please be aware that credit card payments incur a 5% administrative fee for each payment.
- Non-EU nationals only: payment in instalments by bank transfer on the basis of a tuition fee invoice.
- Submitting a ‘Proof of Tuition Fee Payment’ (or BBC in Dutch)
For further information and tuition fee instalment due dates, see the Methods of payment website.
Due to the coronavirus situation, I am unsure whether I should go abroad for my studies. What is Leiden University’s advice?
When planning your activity abroad, always follow the advice on the Health and Safety page to help minimise any potential (financial) risks.
You are welcome to contact your international exchange coordinator with any specific questions about studying abroad. Also talk to your study adviser for help in drawing up a plan B in case your activity abroad cannot go ahead.
How do I request proof of payment of tuition fees?
You can request proof of tuition fee payment from the Student affairs front office. Make sure to let us know your student number when making the request. You can ask us to send it directly to another Dutch university by email, collect it in person, or have it sent to your correspondence address.
Proof of payment for another Dutch university (bewijs betaald collegegeld - BBC)
If you require proof of tuition fee payment to show to another Dutch university, let us know the name of the institution in question when making your request.
Proof of payment for other purposes
If you require proof of tuition fee payment for another purpose, for example to show to a scholarship provider, insurance company or tax authorities, you should not request a BBC. Instead, you should request a 'proof of student registration letter' that also indicates your tuition fee rate.
I am an international student and have paid the housing fee. When and how can I reserve my student room?
Two weeks after the housing application deadline, you will receive an email letting you know whether:
- you applied in time and will soon be given access to the housing reservation portal, OR
- too many students applied before you, so you will be put on a waiting list and only given access to the housing reservation portal if other students withdraw.
How do I request a LU card?
The first step in requesting your LU card is uploading a passport photo in Account Self Service. Make sure your photo meets standard passport photo requirements.
Within ten days of uploading your photo, you will receive your LU card at the address you provided in Studielink or on your student registration form.Students with a non-Dutch address can collect their LU card from the Student Affairs Front Office one week after uploading their photo. You'll receive an email notifying you when your LU card is ready. By replying to this email you can request that your LU card be sent to the Wijnhaven Servicedesk (The Hague) for collection is required.
HOVO students (university of the third age) can request a LU card at the LU card helpdesk in the central university library.
Once you receive your LU card is still needs to be activated. This can be arranged online through the use of the ‘ReadID Ready’ smartphone app. Please consult our website for more information.
Does Leiden University have a welcome or pick-up service for international students?
On certain dates shortly before the start of each semester, Leiden University organises a Warm Welcome Service for newly-arriving international students. This includes assistance in finding your way from the airport to your accommodation, as well as advice on the formalities you need to take care of after arrival.
For further information and the dates of the next warm welcome service, please visit the Welcome service and travel plans page
If my study-related activity abroad is cancelled before or after departure, what options are available to me?
Make sure you have an alternative plan to fall back on. Check whether you could do a minor or elective courses, or perhaps go abroad in a later semester. Discuss this with your study adviser.
Online instead of on-location
Is you host institution offering online education as a replacement for in-person exchange? Discuss with your study adviser whether this might be an option for you. Keep your international exchange coordinator updated on what you decide to do.
Was your exchange programme a compulsory activity for your study programme? Talk to your international exchange coordinator about what steps you should take.
How long does it take before a decision on my application is issued?
It generally takes about 4 to 6 weeks from the date on which you are informed that your application is complete until you receive a decision. If additional information is required during the application process it may take a little longer. Please make sure your application is complete and is submitted as early as possible.
Once a decision on your application has been made, you will receive a formal statement from the faculty by email.