Facilities, services and IT
Study locations, buildings and services
All study locations and buildings are closed for students.
- The university library is also closed. However, you can borrow books via the book lockers. Read more about the library’s limited services.
- The USC, Plexus and Beehive (both sport and study facilities) are also closed. However you can still do online sports classes with the USC. The USC Leiden resumes outdoor sports in phases.
- The Student Affairs Front Office and guidance and advice services can still be reached by email and telephone.
Office 365 and OneDrive
As a student, you can make free use of Office 365 ProPlus and OneDrive cloud storage.
- Via Office 365 you can access programmes such as Word and Excel on your computer and mobile device.
- Via OneDrive you can safely store and share up to 1024 GB of files in the cloud.
- Go to www.office.com
- Log in with ULCNstudentnummer@vuw.leidenuniv.nl and your ULCN password.
- Click on the button [install Office] > Office 365 apps and follow the instructions.
Accessing files from your P-drive
The University Library has set up workstations so that students can access files on their P-drive. You will need to call the UB in advance to book a time slot. For more information and to book a slot see the UB website.
Microsoft Teams: safely working together online
With Microsoft Teams you can remotely work together with fellow students. Teams is best suited for use with small groups. You can use Teams for:
- Video calling
- Audio calling
- Online chat
- Sharing, editing and storing documents
Do not use Teams to make recordings or to store sensitive documents or data. Teams is also not a suitable tool for long-term file storage. Instead use other options such as OneDrive.
- Download Microsoft Teams
- Log in by entering: S+student firstname.lastname@example.org (e.g. S1234567@vuw.leidenuniv.nl)
Kaltura Live Room
Many of your lecturers will use Kaltura Live Room to provide interactive online classes. To access Kaltura Live Room you will need:
- A stable internet connection
- Chrome or Firefox web browser
- A laptop or desktop, preferably with a camera
- A microphone, either in your computer or via a headset
To improve functionality when using Live Room we recommend that you:
- only use your camera if strictly necessary,
- close other browsers and applications,
- use a wired internet connection if available,
- if using wifi, sit near the router and if necessary, ask housemates not to use the internet or applications such as Netflix,
- restart your computer regularly to free up temporary memory,
- if necessary, invest in additional memory.
If you don't have a suitable computer you can, in exceptional circumstances, borrow a laptop from the university for an assessment or a longer period of time.
For an assessment
If you need a laptop to do an online assessment, you can borrow one for a short period from Plexus Student Centre in Leiden or the Wijnhaven service desk in The Hague. Reserve a laptop for an assessment.
For a longer period
If you need a laptop to follow online courses for a longer period, speak to your study adviser. With written permission from your study adviser you can request a laptop for a longer period.
Collection and return
When collecting a laptop you must take along ID (passport or driving licence) and your student card. You will be asked to sign the terms of agreement before taking the laptop.
Study applications for use at home
Several applications that were previously only available via the university network can now be used at home. Find out which applications are available and how you can access them.
Security and online study
- Make sure that your home computer, mobile phone and tablet are updated and have good security software. Find out how.
- Use a trusted and secure (wifi) network.
- Do not use Zoom. Instead, use one of the other options offered by the university, such as Microsoft Teams or Kaltura LiveRoom. If you use Zoom, your privacy is not guaranteed. In the past few months there have been reported cases of so-called zoombombing and unauthorised webcam access and data sharing.
- Be alert for phishing and fake emails about the corona virus. If you receive an unexpected email or an email from an unfamiliar sender, do not click on any links, open any attachments or enter any details. The university will never ask you for your passwords by email. If you think you have received a phishing email, report it in the helpdesk portal.
- Use OneDrive to save and share files safely.
- Close the browser completely after having been logged in. Do not save your passwords in your browser.
Privacy and recorded lectures
Some of your lecturers may wish to record online lectures so that students can re-watch them later. Before doing so, your lecturer will ask your permission and let you know the purpose of the recording, how and to whom it will be made available and how it will be stored. If you do not wish to be visible in the recording, make sure your camera is switched off. Note that the unauthorised photographing, recording, use or distribution of materials from online classes is prohibited.