Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Am I allowed to work during my studies?

Students with EU/EEA nationality are allowed to work in the Netherlands without limitations. Other nationalities can work for only a limited number of hours per week and only if the employer has applied for a work permit for you. See the information for residence permit holders on regulations on working/internships.  

The information on my LU card is incorrect or needs to be updated. What should I do?

If the information on your LU card is incorrect or needs to be updated (for example if you change your name) you can request a new card at a LU card helpdesk. For helpdesk locations, see the ICT support page

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

What are the tuition fees?

Tuition fees are calculated per academic year (1 September to 31 August), and you will need to pay fees for each month that you are registered at the university. How much you are required to pay depends on your nationality and your study programme.
 

More information

How do I request a LU card?

The first step in requesting your LU card is uploading a passport photo in Account Self Service. Make sure your photo meets standard passport photo requirements. You can also opt to have your passport photo taken at the Student Affairs Front Office in Plexus Student Centre (Leiden) or at the Wijnhaven Servicedesk (The Hague). 

Within 5 days of uploading your photo, you will receive your LU card at the address you provided in Studielink or on your student registration form.Students with a non-Dutch address can collect their LU card from the Student Affairs Front Office one week after uploading their photo. You'll receive an email notifying you when your LU card is ready. By replying to this email you can request that your LU card be sent to the Wijnhaven Servicedesk (The Hague) for collection is required.

HOVO students (university of the third age) can request a LU card at the LU card helpdesk in the central university library.


Once you receive your LU card is still needs to be activated. You can do this at a LU card helpdesk. Remember to take along valid ID.


More information

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Am I allowed to work during my studies?

Students with EU/EEA nationality are allowed to work in the Netherlands without limitations. Other nationalities can work for only a limited number of hours per week and only if the employer has applied for a work permit for you. See the information for residence permit holders on regulations on working/internships.  

The information on my LU card is incorrect or needs to be updated. What should I do?

If the information on your LU card is incorrect or needs to be updated (for example if you change your name) you can request a new card at a LU card helpdesk. For helpdesk locations, see the ICT support page

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

What are the tuition fees?

Tuition fees are calculated per academic year (1 September to 31 August), and you will need to pay fees for each month that you are registered at the university. How much you are required to pay depends on your nationality and your study programme.
 

More information

How do I request a LU card?

The first step in requesting your LU card is uploading a passport photo in Account Self Service. Make sure your photo meets standard passport photo requirements. You can also opt to have your passport photo taken at the Student Affairs Front Office in Plexus Student Centre (Leiden) or at the Wijnhaven Servicedesk (The Hague). 

Within 5 days of uploading your photo, you will receive your LU card at the address you provided in Studielink or on your student registration form.Students with a non-Dutch address can collect their LU card from the Student Affairs Front Office one week after uploading their photo. You'll receive an email notifying you when your LU card is ready. By replying to this email you can request that your LU card be sent to the Wijnhaven Servicedesk (The Hague) for collection is required.

HOVO students (university of the third age) can request a LU card at the LU card helpdesk in the central university library.


Once you receive your LU card is still needs to be activated. You can do this at a LU card helpdesk. Remember to take along valid ID.


More information
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