Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

What are the Regulations on Financial Support for Students, also known as the graduation fund, and how do I qualify for support?

Via the  Regulations on Financial Support for Students (FOS), Leiden University offers financial support to students who have fallen behind in their studies due to certain circumstances. To be eligible you must meet a number of criteria and have reported your study delay to your study adviser. 

How can I pay tuition fees?

There are a number of ways to pay tuition fees if you want to register as a student:

  1. Digital direct debit authorisation (via Studielink). This is only possible if you have a bank account in a SEPA country.
  2. Transfer of tuition fees in one lump sum before the start of the academic year.
  3. Payment of tuition fees in one lump sum by debit card (PIN) at the Student Affairs Front Office (not payment by credit card), before the start of the academic year.
  4. Payment via invoice.
  5. Submitting a ‘Proof of Tuition Fee Payment’ (or BBC in Dutch)

The methods available to you are determined by your situation and your study programme. More information can be found on our webpage about 'methods of payment' via the link below.
 

More information

My LU card has been lost or stolen. What should I do?

Report the loss or theft at a LU card helpdesk. Your card will then be blocked and you can request a new card for a fee of 15 euros.

If you are able to show a police report (proces-verbaal) your new card will be free of charge.

More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

Should a letter of recommendation be addressed to anyone in particular?

No, your letter of recommendation can simply be addressed to the Board of Admission of the programme you wish to follow, or to the Admissions Office.

 

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

Can a parent or sponsor provide the ‘proof of financial means’ for my visa/residence permit?

Sufficient funds for living expenses
We are only able to accept proof of sufficient funds for living expenses in your own name, not that of a sponsor or family member. A letter from a friend/family member promising funds is also not sufficient. If a family member or sponsor will cover your living expenses, he or she should transfer the funds to you in time for your visa/residence permit application. 

Sufficient funds for tuition fees
We are able to accept proof of sufficient funds for tuition fee payment from a sponsor or family member. This should consist of: 

  • A statement confirming that the person in question is willing and able to pay your tuition fee, AND
  • A bank statement demonstrating that the person has the means to pay. Note that bank statements must meet a number of strict requirements. 
For full details of financial requirements for visa/residence permit applications, read the instructions on how do I request a visa and/or residence permit

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

What are the Regulations on Financial Support for Students, also known as the graduation fund, and how do I qualify for support?

Via the  Regulations on Financial Support for Students (FOS), Leiden University offers financial support to students who have fallen behind in their studies due to certain circumstances. To be eligible you must meet a number of criteria and have reported your study delay to your study adviser. 

How can I pay tuition fees?

There are a number of ways to pay tuition fees if you want to register as a student:

  1. Digital direct debit authorisation (via Studielink). This is only possible if you have a bank account in a SEPA country.
  2. Transfer of tuition fees in one lump sum before the start of the academic year.
  3. Payment of tuition fees in one lump sum by debit card (PIN) at the Student Affairs Front Office (not payment by credit card), before the start of the academic year.
  4. Payment via invoice.
  5. Submitting a ‘Proof of Tuition Fee Payment’ (or BBC in Dutch)

The methods available to you are determined by your situation and your study programme. More information can be found on our webpage about 'methods of payment' via the link below.
 

More information

My LU card has been lost or stolen. What should I do?

Report the loss or theft at a LU card helpdesk. Your card will then be blocked and you can request a new card for a fee of 15 euros.

If you are able to show a police report (proces-verbaal) your new card will be free of charge.

More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

Should a letter of recommendation be addressed to anyone in particular?

No, your letter of recommendation can simply be addressed to the Board of Admission of the programme you wish to follow, or to the Admissions Office.

 

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

Can a parent or sponsor provide the ‘proof of financial means’ for my visa/residence permit?

Sufficient funds for living expenses
We are only able to accept proof of sufficient funds for living expenses in your own name, not that of a sponsor or family member. A letter from a friend/family member promising funds is also not sufficient. If a family member or sponsor will cover your living expenses, he or she should transfer the funds to you in time for your visa/residence permit application. 

Sufficient funds for tuition fees
We are able to accept proof of sufficient funds for tuition fee payment from a sponsor or family member. This should consist of: 

  • A statement confirming that the person in question is willing and able to pay your tuition fee, AND
  • A bank statement demonstrating that the person has the means to pay. Note that bank statements must meet a number of strict requirements. 
For full details of financial requirements for visa/residence permit applications, read the instructions on how do I request a visa and/or residence permit

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