Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

What are the tuition fees?

Tuition fees are calculated per academic year (1 September to 31 August), and you will need to pay fees for each month that you are registered at the university. How much you are required to pay depends on your nationality and your study programme.
 

More information

Can a parent or sponsor provide the ‘proof of financial means’ for my visa/residence permit?

Sufficient funds for living expenses
We are only able to accept proof of sufficient funds for living expenses in your own name, not that of a sponsor or family member. A letter from a friend/family member promising funds is also not sufficient. If a family member or sponsor will cover your living expenses, he or she should transfer the funds to you in time for your visa/residence permit application. 

Sufficient funds for tuition fees
We are able to accept proof of sufficient funds for tuition fee payment from a sponsor or family member. This should consist of: 

  • A statement confirming that the person in question is willing and able to pay your tuition fee, AND
  • A bank statement demonstrating that the person has the means to pay. Note that bank statements must meet a number of strict requirements. 
For full details of financial requirements for visa/residence permit applications, read the instructions on how do I request a visa and/or residence permit

What are the Regulations on Financial Support for Students, also known as the graduation fund, and how do I qualify for support?

Via the  Regulations on Financial Support for Students (FOS), Leiden University offers financial support to students who have fallen behind in their studies due to certain circumstances. To be eligible you must meet a number of criteria and have reported your study delay to your study adviser. 

I have terminated my student registration. When will my tuition fee be refunded?

You will be refunded any excess tuition fee paid no later than three weeks after you receive your formal confirmation of de-registration. Your student registration (enrolment) will end as of the first day of the month following the month in which your request de-registration via Studielink.

Once your registration ends you will be refunded one-twelfth of the tuition fees for each month that you are not registered. If you are registered on more than one study programme you are only eligible for a refund if you end registration for all programmes.

Be aware that no tuition fees will be refunded if you terminate your student registration later than 31 May.

Remember that you must also terminate your student registration once you complete your bachelor’s programme if you do not wish to continue studying.


More information

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?

If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts.  If necessary you can contact our financial department via: fa@sea.leidenuniv.nl.

Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
 

More information

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

What are the tuition fees?

Tuition fees are calculated per academic year (1 September to 31 August), and you will need to pay fees for each month that you are registered at the university. How much you are required to pay depends on your nationality and your study programme.
 

More information

Can a parent or sponsor provide the ‘proof of financial means’ for my visa/residence permit?

Sufficient funds for living expenses
We are only able to accept proof of sufficient funds for living expenses in your own name, not that of a sponsor or family member. A letter from a friend/family member promising funds is also not sufficient. If a family member or sponsor will cover your living expenses, he or she should transfer the funds to you in time for your visa/residence permit application. 

Sufficient funds for tuition fees
We are able to accept proof of sufficient funds for tuition fee payment from a sponsor or family member. This should consist of: 

  • A statement confirming that the person in question is willing and able to pay your tuition fee, AND
  • A bank statement demonstrating that the person has the means to pay. Note that bank statements must meet a number of strict requirements. 
For full details of financial requirements for visa/residence permit applications, read the instructions on how do I request a visa and/or residence permit

What are the Regulations on Financial Support for Students, also known as the graduation fund, and how do I qualify for support?

Via the  Regulations on Financial Support for Students (FOS), Leiden University offers financial support to students who have fallen behind in their studies due to certain circumstances. To be eligible you must meet a number of criteria and have reported your study delay to your study adviser. 

I have terminated my student registration. When will my tuition fee be refunded?

You will be refunded any excess tuition fee paid no later than three weeks after you receive your formal confirmation of de-registration. Your student registration (enrolment) will end as of the first day of the month following the month in which your request de-registration via Studielink.

Once your registration ends you will be refunded one-twelfth of the tuition fees for each month that you are not registered. If you are registered on more than one study programme you are only eligible for a refund if you end registration for all programmes.

Be aware that no tuition fees will be refunded if you terminate your student registration later than 31 May.

Remember that you must also terminate your student registration once you complete your bachelor’s programme if you do not wish to continue studying.


More information
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