Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

The information on my LU card is incorrect or needs to be updated. What should I do?

If the information on your LU card is incorrect or needs to be updated (for example if you change your name) you can request a new card at a LU card helpdesk. For helpdesk locations, see the ICT support page

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

Can I start a bachelor's programme on a date other than 1 September?

If you wish to join the first year of a bachelor’s programme, you must start the programme on 1 September. 

If you are applying as a post-first year student, you can choose to join the programme on 1 September or 1 February if you meet all the programme’s admission requirements. You can find details of the admission requirements on the  programme’s webpage


More information

Am I allowed to work during my studies?

Students with EU/EEA nationality are allowed to work in the Netherlands without limitations. Other nationalities can work for only a limited number of hours per week and only if the employer has applied for a work permit for you. See the information for residence permit holders on regulations on working/internships.  

I have created a new Studielink account, without DigiD, but am having log-in problems. What should I do?

If you are having problems activating or logging into your account, try following these tips. If none of these suggestions help, contact the Student Affairs Front Office according to the instructions below.

No activation email received?
After creating your account, you will have to wait up to two hours to receive your activation mail. If you don’t receive it, try activating your account again.

Account activated but can’t log in?
Go to Studielink, select ‘log in without DigiD’ and click on ‘forgot your password’. Within two hours you will receive a mail with instruction on how to reset your password. Reset your password and try logging in again.

After logging in, website won't load?
Try the following suggestions:
  • Log in from a desktop computer, rather than a mobile device, using Chrome or Firefox.
  • Clear your browser cache, history and cookies, and make sure JavaScript is activated. Your browser has a help function that will explain how.
  • If you manually adjusted the time and date setting on your device, try resetting them to automatic. Secure log-in sometimes does not work without automatic time and date settings.
Created a second Studielink account by mistake?
Studielink only allows one account per student. If you have created a second account by mistake, your application will not reach us and you will not receive your Leiden University log in details (which all applicants should receive within 24 hours). You must therefore ask us to merge and reactive your account, by contacting the Student Affairs Front Office  - see below.

Contact the Student Affairs Front Office
If you have tried the suggestions above and are still experiencing problems, contact the Student Affairs Front Office. If relevant, upload screenshots of any error messages you are receiving.

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

Can I change the start date of my studies or defer my admission?

If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:

  1. Cancel your application in Studielink
  2. Reapply for your preferred start date in Studielink.
  3. You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis). 
If you have already been admitted
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
  1. Go to the confirm screen in the online application portal (uSis) and indicate that you would like to start later. Alternatively, inform the Admissions Office via their contact form (links below) that you would like to delay your studies 
  2. The Admissions Office will let you know how to reapply for your new start date. In most cases you will be exempted from submitting new documents or paying another application fee – see exceptions below.  
Exceptions:
  • If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
  • If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit an updated CV and copies of any recently obtained diplomas.
More information

The information on my LU card is incorrect or needs to be updated. What should I do?

If the information on your LU card is incorrect or needs to be updated (for example if you change your name) you can request a new card at a LU card helpdesk. For helpdesk locations, see the ICT support page

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

Can I start a bachelor's programme on a date other than 1 September?

If you wish to join the first year of a bachelor’s programme, you must start the programme on 1 September. 

If you are applying as a post-first year student, you can choose to join the programme on 1 September or 1 February if you meet all the programme’s admission requirements. You can find details of the admission requirements on the  programme’s webpage


More information

Am I allowed to work during my studies?

Students with EU/EEA nationality are allowed to work in the Netherlands without limitations. Other nationalities can work for only a limited number of hours per week and only if the employer has applied for a work permit for you. See the information for residence permit holders on regulations on working/internships.  

I have created a new Studielink account, without DigiD, but am having log-in problems. What should I do?

If you are having problems activating or logging into your account, try following these tips. If none of these suggestions help, contact the Student Affairs Front Office according to the instructions below.

No activation email received?
After creating your account, you will have to wait up to two hours to receive your activation mail. If you don’t receive it, try activating your account again.

Account activated but can’t log in?
Go to Studielink, select ‘log in without DigiD’ and click on ‘forgot your password’. Within two hours you will receive a mail with instruction on how to reset your password. Reset your password and try logging in again.

After logging in, website won't load?
Try the following suggestions:
  • Log in from a desktop computer, rather than a mobile device, using Chrome or Firefox.
  • Clear your browser cache, history and cookies, and make sure JavaScript is activated. Your browser has a help function that will explain how.
  • If you manually adjusted the time and date setting on your device, try resetting them to automatic. Secure log-in sometimes does not work without automatic time and date settings.
Created a second Studielink account by mistake?
Studielink only allows one account per student. If you have created a second account by mistake, your application will not reach us and you will not receive your Leiden University log in details (which all applicants should receive within 24 hours). You must therefore ask us to merge and reactive your account, by contacting the Student Affairs Front Office  - see below.

Contact the Student Affairs Front Office
If you have tried the suggestions above and are still experiencing problems, contact the Student Affairs Front Office. If relevant, upload screenshots of any error messages you are receiving.

What is a BBC?

BBC stands for Bewijs Betaald Collegegeld (which means proof of tuition fee payment). If you are studying at another institution, in addition to Leiden University, you may be able to fulfil tuition fee obligations at one institution by showing proof (a BBC) that you have paid tuition fee at the second institution. This means you will only have to pay tuition fees once.

To be issued with a BBC, you must be studying full-time and paying the statutory tuition fee rate for the study programme in question. See the link below for information about statutory tuition fee.  Always check in advance with the relevant Students Administration department whether you are eligible for a BBC. For Leiden study programmes, contact the Student Affairs Front Office.

A BBC can only be issued once you have taken the necessary steps to arrange tuition fee payment.

You can also use a BBC when arranging registration as a guest or minor student at another university.

 

More information

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information
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