Frequently asked questions
As a result of the corona virus situation, the information in these FAQs may be incorrect or incomplete. Go to the corona FAQ for the latest information.
Frequently Asked Questions
How do I request a Statement of registration (enrolment)?
- Log into uSis using your student number.
- Click on the 'Communication' tile.
- If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
- Click on ‘Your registration is final’ to download your Statement of registration.
How can I pay tuition fees?
There are a number of ways to pay your tuition fees.The methods available to you are determined by your situation and your study programme.
- Digital direct debit authorisation (via Studielink). This is only possible if you have a bank account in a SEPA country with a corresponding IBAN account number. You can choose instalments or a lump sum payment..
- Transfer of tuition fees in one lump sum before the start of the academic year.
- Payment in one lump sum by debit card (PIN/Maestro) or credit card (Visa/Maestro) at the Student Affairs Front Office before the start of the academic year. Please be aware that credit card payments incur a 5% administrative fee for each payment.
- Non-EU nationals only: payment in instalments by bank transfer on the basis of a tuition fee invoice.
- Submitting a ‘Proof of Tuition Fee Payment’ (or BBC in Dutch)
For further information and tuition fee instalment due dates, see the Methods of payment website.
The tuition fees (or the tuition fee instalment) have not been withdrawn from my account. What should I do?
If we have been unable to debit your tuition fee (instalment) from your bank account, we will send you an email within two weeks via your uMail account. This mail will request that you transfer the payment to us yourself. If you know the amount you need to pay, you need not await this email. You can transfer the payment right away. Make sure to state your student number in the bank transfer. Also, check with your bank whether there are any problems that could prevent future debit attempts. If necessary you can contact our financial department via: firstname.lastname@example.org.
Be aware that your student registration may be cancelled if you do not pay your tuition fee on time. Late tuition fee payments can also have consequences on future student registration or graduation requests.
How do I request a LU card?
The first step in requesting your LU card is uploading a passport photo in Account Self Service. Make sure your photo meets standard passport photo requirements. You can also opt to have your passport photo taken at the Student Affairs Front Office in Plexus Student Centre (Leiden) or at the Wijnhaven Servicedesk (The Hague).
Within 5 days of uploading your photo, you will receive your LU card at the address you provided in Studielink or on your student registration form.Students with a non-Dutch address can collect their LU card from the Student Affairs Front Office one week after uploading their photo. You'll receive an email notifying you when your LU card is ready. By replying to this email you can request that your LU card be sent to the Wijnhaven Servicedesk (The Hague) for collection is required.
HOVO students (university of the third age) can request a LU card at the LU card helpdesk in the central university library.
Once you receive your LU card is still needs to be activated. You can do this at a LU card helpdesk. Remember to take along valid ID.
How do I request proof of payment of tuition fees?
You can request proof of tuition fee payment from the Student affairs front office. Make sure to let us know your student number when making the request. You can ask us to send it directly to another Dutch university by email, collect it in person, or have it sent to your correspondence address.
Proof of payment for another Dutch university (bewijs betaald collegegeld - BBC)
If you require proof of tuition fee payment to show to another Dutch university, let us know the name of the institution in question when making your request.
Proof of payment for other purposes
If you require proof of tuition fee payment for another purpose, for example to show to a scholarship provider, insurance company or tax authorities, you should not request a BBC. Instead, you should request a 'proof of student registration letter' that also indicates your tuition fee rate.
Does Leiden University have a welcome or pick-up service for international students?
On certain dates shortly before the start of each semester, Leiden University organises a Warm Welcome Service for newly-arriving international students. This includes assistance in finding your way from the airport to your accommodation, as well as advice on the formalities you need to take care of after arrival.
Due to corona measures, we will be offering two different formats of Warm Welcome Service in August 2021:
- In-person welcome: for students who do NOT need to self-quarantine upon arrival.
- Telephone/online welcome: for students who DO need to self-quarantine upon arrival. For further information, and the dates of the next warm welcome service, please visit the welcome service page.
- If you have any questions about the warm welcome service, please send a mail to: email@example.com
I cannot register for examinations in uSis. Who can I ask for help?
Is your student registration in order and did you receive your (new) student card?
- If yes, please contact your study programme or faculty's Education Administration Office for help with exam registration.
- If no, please contact the Student Affairs Front Office to check the status of your student registration. After finalising your registration, try registering for exams in uSis again. If you still have difficulties, contact your faculty’s Education Administration Office for assistance.
I am not able to log in with my student account. What should I do?
There are several reasons why you may not be able to log in:
- You haven’t yet received a user name and/or password. Request an account.
- You have forgotten your user name and/or password. Request them again.
- Your account has not yet been activated. Activate your account.
- Your password has expired. Reset your password.
- Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.
If you know your user name and password, keep the following points in mind:
- You must log in with your user name, not your uMail address.
- Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
- Make sure you haven’t accidentally put CAPS LOCK on.
If you still can’t log in, do the following:
- Change the language on the log-in page, from Dutch to English or vice versa, and try again.
- If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
- If none of the above-mentioned tips work contact the ISSC helpdesk.
Why have I still not received my student card?
There may be a number of reasons why you have not yet received your student card (proof of student registration):
- your student registration is not yet complete - you can check the status of your student registration request in studielink or at the Student Affairs Front Office;
- your address in Studielink or our administrative systems is incorrect - please check your address in studielink or at the Student Affairs Front Office;
- A postal error may have occurred.
Can I change the start date of my studies or defer my admission?
If you have applied but not yet been admitted
Yes, you can change your requested start date as follows:
- Cancel your application in Studielink
- Reapply for your preferred start date in Studielink.
- You will then be instructed to create and submit a new application in Leiden University’s online application portal (uSis).
If you wish to defer the start of your studies, you must submit a new application for your preferred start date. Be aware that admission requirements can change. If this occurs, you are unfortunately not guaranteed admission for your new start date. The re-application procedure is not the same as the initial application procedure. Please follow the instructions below:
- Log into uSis, download your admission decision and save it on your computer.
- Cancel your current application for enrolment in Studielink.
- After the 1 October: Go to Studielink and apply for your new start date.
- Log into uSis and follow the steps required to submit a new application.
- When you get to the step ‘Admission’, click on Uploads > Other documents > Previous decision and upload your admission decision.
- Submit your application
- If you wish to change your choice of study programme or specialisation, you must submit a complete new application and pay the application fee again.
- If you have been admitted to an LLM Advanced Studies programme, you may only request re-admission once free of charge. If you re-apply a second or subsequent time, you must pay the application fee again and submit all your application documents once again, including an updated CV and copies of any recently obtained diplomas.