Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

I haven’t yet received my LU card. What should I do?

There can be a number of reasons why you haven’t yet received your LU card:

​Note that if you upload a replacement passport photo, you will not automatically receive a new LU card. You must also cancel your old card and request a new one at a LU card helpdesk.

For further assistance, contact the Student Affairs Front Office. Front Office for assistance.

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

I would like to combine two study programmes. Is that possible?

It is possible to combine two study programmes. We generally advise students to view one of their study programmes as their ‘main study’ and to follow courses from another study programme in parallel. Whether the two study programmes can be fully combined depends on the time schedules of the two programmes. We advise you to seek advice in this matter from the study adviser of your ‘main study programme’. For more information see the page on double study programmes

Can I submit my English test result after I apply for admission?

If you have already taken an English test, we recommend that you submit your English test result along with your initial application. If not, you can submit your application without an English test result. If you are admitted, it will then be on condition of submitting a sufficient English test result.

The deadline for submitting your sufficient language test result after admission is: 

 

More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

Can I take my English proficiency test upon arrival in the Netherlands?

If you require a student visa/residence permit, no, you cannot. You are required to submit a sufficient English proficiency test result before the Admissions Office may apply for your student visa/residence permit.

If you do not require a student visa/residence permit you must submit your sufficient English test result before the start date of your study programme at the very latest.

Leiden University accepts 3 kinds of English proficiency tests. Please visit their websites for the nearest test centres and dates:
 

More information

Can I upload more documents after having submitted my online application?

Once you have submitted your online application, it is technically not possible to upload additional documents without the assistance of the Admissions Office. We therefore recommend that you upload all the necessary documents before submitting your application when possible.

However, if you need to upload additional documents at a later date, for example an updated transcript of grades, please contact the Admissions Office via their contact form (see links below) for assistance. Please note that documents received after the application deadline may lead to a delay in processing your application.
 

More information

Contact form

Frequently Asked Questions

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

I haven’t yet received my LU card. What should I do?

There can be a number of reasons why you haven’t yet received your LU card:

​Note that if you upload a replacement passport photo, you will not automatically receive a new LU card. You must also cancel your old card and request a new one at a LU card helpdesk.

For further assistance, contact the Student Affairs Front Office. Front Office for assistance.

Is there a template for my motivation letter?

No, there is no official template. Your motivation letter is a personal statement in which you explain why you wish to study at Leiden University and why you have chosen this particular study programme. It is an opportunity for you to convince the faculty of your qualities and goals. The letter should contain approximately 700-1500 words.

Note: if you are applying for a programme at Leiden University College (LUC) you should instead complete and submit an LUC motivation letter form


More information

When and how must I send certified copies of my academic records to the university?

When?
When you apply for admission to a degree programme via our online application portal (uSis), you need only upload digital copies of your academic records. Upon admission you will be issued with an ‘Admission Statement’, which will explain exactly which certified copies must be sent to Leiden University Admissions Office and how to do so. 


How?

Non-Dutch diplomas
Copies must be certified as genuine (i.e. bearing an original stamp and signature) by the registrar of your institution or the head of department. They must be sent in a sealed institution envelope to Leiden University Admissions Office, either by you or directly by the institution. See Admissions Office postal address
If you cannot meet these requirements please instead submit officially legalised or apostilled documents - see this Dutch government website on legalising documents
Note that photocopies of certified/legalised copies are not acceptable, nor are copies certified by local municipal authorities.

  • Diploma not yet issued? If you are asked to submit a diploma but it will not be issued in time, please instead submit a complete certified transcript accompanied by an original statement from your institution confirming that you have graduated.
  • TranslationsIf the original documents are not issued in English, French, German or Dutch, they should be translated by a sworn translator (or the institution itself) and attached to the original documents.

Dutch diplomas
Certified copies of Dutch academic records may be sent to the Admissions Office directly by the issuing institution or by the applicant him/herself.

For further information, see the FAQ on 
What is a certified copy?

I would like to combine two study programmes. Is that possible?

It is possible to combine two study programmes. We generally advise students to view one of their study programmes as their ‘main study’ and to follow courses from another study programme in parallel. Whether the two study programmes can be fully combined depends on the time schedules of the two programmes. We advise you to seek advice in this matter from the study adviser of your ‘main study programme’. For more information see the page on double study programmes

Can I submit my English test result after I apply for admission?

If you have already taken an English test, we recommend that you submit your English test result along with your initial application. If not, you can submit your application without an English test result. If you are admitted, it will then be on condition of submitting a sufficient English test result.

The deadline for submitting your sufficient language test result after admission is: 

 

More information

Does Leiden University offer a (partial) tuition fee waiver?

Leiden University offers several scholarships which includes (partial) tuition fee waivers, such as, for example, the LExS scholarship. 
 

More information

Can I take my English proficiency test upon arrival in the Netherlands?

If you require a student visa/residence permit, no, you cannot. You are required to submit a sufficient English proficiency test result before the Admissions Office may apply for your student visa/residence permit.

If you do not require a student visa/residence permit you must submit your sufficient English test result before the start date of your study programme at the very latest.

Leiden University accepts 3 kinds of English proficiency tests. Please visit their websites for the nearest test centres and dates:
 

More information

Can I upload more documents after having submitted my online application?

Once you have submitted your online application, it is technically not possible to upload additional documents without the assistance of the Admissions Office. We therefore recommend that you upload all the necessary documents before submitting your application when possible.

However, if you need to upload additional documents at a later date, for example an updated transcript of grades, please contact the Admissions Office via their contact form (see links below) for assistance. Please note that documents received after the application deadline may lead to a delay in processing your application.
 

More information
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