Universiteit Leiden

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Student Affairs Front Office

Frequently Asked Questions

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

Why have I still not received my student card?

There may be a number of reasons why you have not yet received your student card (proof of student registration):

  • your student registration is not yet complete - you can check the status of your student registration request in studielink or at the Student Affairs Front Office;
  • your address in Studielink or our administrative systems is incorrect - please check your address in studielink or at the Student Affairs Front Office;
  • A postal error may have occurred.

 

More information

Who should I contact with questions about ICT facilities, e.g. ULCN, Brightspace, uMail?

Many solutions for ICT problems can be found on our website and in our manuals. Often you can solve a problem easily yourself by checking the information available online.

ICT Helpdesks

  • The major computer halls and various faculties have their own ICT helpdesks, which are open during office hours. These can be found on the ICT Support webpage.
  •  You can also contact the Helpdesk ISSC (ICT Shared Service Centre), either via email or phone: helpdesk@issc.leidenuniv.nl / +31 (0)71 527 8888.


More information

Where can I find vacancies for part-time jobs at the University?

Part-time jobs at the University are usually organised through Jobmotion, the internal temporary employment agency of Leiden University. You can apply for the student pool via their website.

You can also find information about part-time jobs on the LU Career Zone and student website.

Is a LU card the same thing as a student card?

No, your LU card and your student card are two different things.

Your LU card is your university ID card. It also serves as a print & copy card, library card and access pass. It remains valid for the duration of your studies. You need to request a LU card yourself. You will not receive it automatically. 

Your student card is proof that you are registered as a student of Leiden University. It is valid for a maximum of one academic year. You will receive it automatically after you complete student (re)registration formalities each academic year.

More information

Where can I go if I need help with my LU card?

If you need help or have questions about your LU card, you can visit a LU card helpdesk. You can find LU card helpdesks in many university buildings. See the ICT support pages for details.


I haven’t yet received my LU card. What should I do?

There can be a number of reasons why you haven’t yet received your LU card:

  • You have not yet uploaded a passport photo through Account Self Service, or had your digital photo taken at Plexus Student Centre
  • The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office
  • You already have (or had) a LU card. In this case, if you upload a replacement passport photo you will not automatically receive a LU card. You must also cancel your old card and request a new one at a LU card helpdesk.

If you have taken all the necessary steps but have still not received your card, visit the Student Affairs Front Office for assistance.

More information

I am too late to enrol (register) for a study activity in uSis. What should I do?

You should contact your faculty or study programme's Education Administration Office.

More information

What if my TOEFL or IELTS score is below the required minimum score?

If your English score is below the required level, or if you have not yet taken an English test, you are still welcome to apply for admission. If the faculty would like to admit you, it will be ‘on condition’ that you submit a sufficient English test result. The deadline for submitting your sufficient test result will be: 

  • If you need a visa/residence permit: before the visa/residence permit deadline
  • If you do not need a visa/residence permit: before the start of your study programme.

If you are unable to submit a sufficient score before the deadlines mentioned above, you will unfortunately not be permitted to start your study programme.

Applicants for English-taught (Advanced) LLM programmes who have a slightly too low English score may be offered admission to a Presessional English Course for law students. Please note that places are limited and admission is at the discretion of the faculty. Refer to the admission requirements for the LLM Advanced studies programmes for more details.
 

More information

Contact form

Frequently Asked Questions

How do I request a Statement of registration (enrolment)?

As soon as your student registration has been finalised, you will receive a confirmation from us by e-mail. You can then download your Statement of registration via uSis by following the steps below:
  1. Log into uSis using your student number. 
  2. Click on the 'Communication' tile.
  3. If you do not see the message you are looking for, click on the little x in top-right corner of your screen.
  4. Click on ‘Your registration is final’ to download your Statement of registration.
If you need a statement of registration with an official stamp, please contact the Student Affairs Front Office at (+31) 071 527 8011 or info@leidenuniv.nl. Do not forget to mention your student number and the institution that requires the document. Please note that our offices are closed right now, which means that arranging a physical document may take longer than usual.

More information

I am not able to log in with my student account. What should I do?

There are several reasons why you may not be able to log in:

  • You haven’t yet received a user name and/or password. Request an account.
  • You have forgotten your user name and/or password. Request them again.
  • Your account has not yet been activated. Activate your account.
  • Your password has expired. Reset your password.
  • Your ULCN account is no longer active. You can only access uSis and Brightspace using your ULCN account up to 60 days after your student registration has been cancelled.

If you know your user name and password, keep the following points in mind:

  • You must log in with your user name, not your uMail address.
  • Use lower case letters to enter your user name, not capital letters (e.g. s1234567).
  • Make sure you haven’t accidentally put CAPS LOCK on.

If you still can’t log in, do the following:

  • Change the language on the log-in page, from Dutch to English or vice versa, and try again.
  • If you can log into one application but not another, the issue concerns the application and not your account. Contact the ISSC Helpdesk.
  • If none of the above-mentioned tips work contact the ISSC helpdesk.


More information

Why have I still not received my student card?

There may be a number of reasons why you have not yet received your student card (proof of student registration):

  • your student registration is not yet complete - you can check the status of your student registration request in studielink or at the Student Affairs Front Office;
  • your address in Studielink or our administrative systems is incorrect - please check your address in studielink or at the Student Affairs Front Office;
  • A postal error may have occurred.

 

More information

Who should I contact with questions about ICT facilities, e.g. ULCN, Brightspace, uMail?

Many solutions for ICT problems can be found on our website and in our manuals. Often you can solve a problem easily yourself by checking the information available online.

ICT Helpdesks

  • The major computer halls and various faculties have their own ICT helpdesks, which are open during office hours. These can be found on the ICT Support webpage.
  •  You can also contact the Helpdesk ISSC (ICT Shared Service Centre), either via email or phone: helpdesk@issc.leidenuniv.nl / +31 (0)71 527 8888.


More information

Where can I find vacancies for part-time jobs at the University?

Part-time jobs at the University are usually organised through Jobmotion, the internal temporary employment agency of Leiden University. You can apply for the student pool via their website.

You can also find information about part-time jobs on the LU Career Zone and student website.

Is a LU card the same thing as a student card?

No, your LU card and your student card are two different things.

Your LU card is your university ID card. It also serves as a print & copy card, library card and access pass. It remains valid for the duration of your studies. You need to request a LU card yourself. You will not receive it automatically. 

Your student card is proof that you are registered as a student of Leiden University. It is valid for a maximum of one academic year. You will receive it automatically after you complete student (re)registration formalities each academic year.

More information

Where can I go if I need help with my LU card?

If you need help or have questions about your LU card, you can visit a LU card helpdesk. You can find LU card helpdesks in many university buildings. See the ICT support pages for details.


I haven’t yet received my LU card. What should I do?

There can be a number of reasons why you haven’t yet received your LU card:

  • You have not yet uploaded a passport photo through Account Self Service, or had your digital photo taken at Plexus Student Centre
  • The university does not have your correct address; check this in Studielink or at the Student Affairs Front Office
  • You already have (or had) a LU card. In this case, if you upload a replacement passport photo you will not automatically receive a LU card. You must also cancel your old card and request a new one at a LU card helpdesk.

If you have taken all the necessary steps but have still not received your card, visit the Student Affairs Front Office for assistance.

More information

I am too late to enrol (register) for a study activity in uSis. What should I do?

You should contact your faculty or study programme's Education Administration Office.

More information

What if my TOEFL or IELTS score is below the required minimum score?

If your English score is below the required level, or if you have not yet taken an English test, you are still welcome to apply for admission. If the faculty would like to admit you, it will be ‘on condition’ that you submit a sufficient English test result. The deadline for submitting your sufficient test result will be: 

  • If you need a visa/residence permit: before the visa/residence permit deadline
  • If you do not need a visa/residence permit: before the start of your study programme.

If you are unable to submit a sufficient score before the deadlines mentioned above, you will unfortunately not be permitted to start your study programme.

Applicants for English-taught (Advanced) LLM programmes who have a slightly too low English score may be offered admission to a Presessional English Course for law students. Please note that places are limited and admission is at the discretion of the faculty. Refer to the admission requirements for the LLM Advanced studies programmes for more details.
 

More information
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