During your studies you will probably stay in rented accommodation. But how can you find suitable accommodation? And what should you do if you have housing problems or issues with your landlord? Find out where you can turn for advice. And learn about the assistance available in DUWO international student housing.
Finding a room
Newly-arriving international students
Every semester, Leiden University reserves a number of rooms via DUWO for newly-arriving international students. Places are limited and unfortunately demand always exceeds supply. Find out more on the Housing via Leiden University pages.
Whether you are looking for your first room or want to move to a new place, our Finding housing yourself page is a good place to start. Here you can find up-to-date information on rental rates and housing organisations, as well as a handy Dutch terminology guide.
Look out for rental scams!
Unfortunately, students are sometimes targeted by scammers offering non-existent accommodation. Make sure you don’t fall victim by reading our information on How to avoid a rental scam.
Problems and disputes
If you have a problem, you should generally first try to resolve it directly with your housing provider. If that doesn’t work, there are a number of organisations you can turn to for help.
- If you have a problem or complaint concerning your contract or payments, contact DUWO.
- If something is broken in your accommodation, you can instead submit a Request for repair form
You can also contact BRES, the tenants association for DUWO tenants, for help and advice:
2312 EH Leiden
071 – 407 7630
huurdersverenigingbres.nl (in Dutch)
BRES Leiden on Facebook
Leiden tenants: firstname.lastname@example.org
The Hague tenants: email@example.com
Student Legal Aid Centre Leiden (Studenten Rechtsbureau Leiden)
The Student Legal Aid Centre Leiden is an organisation of law students who offer free legal advice.
Plexus Student Centre
2311 GN Leiden
071 – 527 112
Leiden Legal Aid Centre (de Leidse Rechtswinkel)
Staff of the Leiden Legal Aid Centre can help with any legal problems or questions you might have, including rental issues.
2312 NW Leiden
071 – 514 1516
Huurteam Leiden offers advice and helps tenants in Leiden to find a solution for problems with their accommodation, rent or landlord.
3023 BG Rotterdam
085 – 273 49 33
The Hague Legal Aid Foundation (de Haagse Wetswinkel)
The Hague Legal Aid Foundation offers free legal advice to people with a limited budget. It holds open consultation sessions at various locations in The Hague.
De Haagse Wetswinkel
2511 BT The Hague
070 – 363 0665
International students who are experiencing housing-related difficulties are welcome to contact the Housing Hotline. Via an online form, you can request help and advice on a range of issues, including finding accommodation and problems with your landlord. The Housing Hotline is an initiative of the Dutch Student Union (LSVb) and Erasmus Student Network (ESN).
LSVb Rent Check
The Dutch Student Union (LSVb) also has an online tool through which you can check the amount of rent you should be paying for your accommodation. See the LSVb Rent Check.
Rent Tribunal (Huurcommissie)
The Rent Tribunal is a governmental organisation to which both tenants and landlords can turn in cases of disputes about rental accommodation.
Legal Expenses Insurance Information Centre (Rechtsbijstandverzekering Informatie Centrum)
The Legal Expenses Insurance Information Centre is an independent platform that provides information about legal expenses insurance in the Netherlands. On their website you can find information about the rental laws governing student accommodation
For problems of a more personal nature, for example issues with a roommate or difficulties adapting to life in the Netherlands, you are welcome to contact a Student Counsellor.
Residence Life programme: DUWO international student housing
Leiden University's Residence Life Programme aims to help international students living in DUWO student housing in Leiden, Oegstgeest, and The Hague. From collecting your keys and meeting your housemates to learning about student life in Leiden, the Residence life team is on hand to help. Learn more about Residence Life.
If you are renting a property in the Netherlands you may, in some circumstances, be able to claim rent benefit. See the Dutch Tax Authority website for details. You are responsible for your own rent benefit claim but if you need assistance or advice, you can contact the Leidse Rechtswinkel (free legal aid centre) or the JIP (youth information point).
Students with a disability
Additional facilities in the home might be both needed and welcome if you have a disability. For information and advice on arranging suitable accommodation, visit the Studying with a disability page.